Shipping policy
SHIPPING POLICY
Thank you for shopping with us. We are committed to providing fast and reliable shipping for all orders.
- Order Processing Time Orders are typically processed within 1–3 business days after payment is received. Orders placed on weekends or public holidays will be processed on the next business day.
- Shipping Time Estimated delivery times may vary depending on your location and shipping carrier. Typical delivery times: - Australia: 2–8 business days - United States: 3–10 business days - International: 7–21 business days Please note that delivery times are estimates only and are not guaranteed.
- Shipping Carriers We may use a variety of shipping carriers including Australia Post, USPS, FedEx, UPS, DHL, or other courier services depending on the destination and product size.
- Tracking Information Once your order has been shipped, tracking information will be sent to your email address. Please allow up to 24–48 hours for tracking updates to appear.
- Incorrect Address Customers are responsible for providing accurate shipping information. If an incorrect or incomplete address is provided, additional shipping charges may apply. We are not responsible for orders lost due to incorrect shipping information provided by the customer.
- Delayed or Lost Shipments We are not responsible for shipping delays caused by: - Courier delays - Weather conditions - Customs clearance - Carrier disruptions - Incorrect addresses If your package appears lost, please contact us and we will assist in working with the shipping carrier.
- International Orders International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.
- Damaged Packages If your package arrives damaged, please contact us within 48 hours of delivery and provide photos of: - The package - Shipping label - Damaged item We will work to resolve the issue as quickly as possible.
- Contact Us If you have any shipping questions, please contact our customer support team.